About the Role
We are seeking a dynamic and customer-focused Account Manager to join our team and play a key role in building and maintaining strong client relationships. As the Account Manager at Spa Lifestyle, you will be responsible for ensuring that our clients receive top-notch service, helping them make the most of our offerings, and facilitating their continued engagement with our spa and wellness services.
Requirements
Key Responsibilities:
Client Relationship Management:Â Build and nurture strong, long-lasting client relationships by understanding their individual wellness goals and preferences.
Account Growth:Â Identify opportunities to upsell services, packages, and memberships to meet client needs and increase revenue.
Customized Wellness Plans:Â Work closely with clients to create personalized wellness plans that align with their goals and preferences.
Consultation and Guidance:Â Provide expert advice on spa services, treatments, and wellness programs to meet client needs and enhance their well-being.
Appointment Scheduling:Â Assist clients in scheduling appointments, ensuring their preferred times and therapists are available.
Client Feedback:Â Gather and document client feedback to enhance our services and improve the client experience.
Client Events:Â Organize and promote client events, workshops, and wellness programs to foster a sense of community and client engagement.
Retention Strategies:Â Develop and implement strategies to retain clients and encourage long-term membership.
Billing and Invoicing:Â Manage client billing and invoicing processes, ensuring accuracy and timeliness.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience in account management or client relationship management, preferably in the spa and wellness industry.
Excellent communication and interpersonal skills.
Strong client-focused mindset and a passion for wellness and self-care.
Proactive, results-driven, and detail-oriented.
Proficiency with customer relationship management (CRM) software is a plus.
At Spa Lifestyle, we believe in the power of personalized client relationships and wellness journeys. If you are a dedicated Account Manager with a passion for wellness and a knack for building strong client connections, we invite you to apply and join our team in delivering exceptional spa lifestyle experiences to our clients.
About the Company
Spa Lifestyle is a leading destination for wellness and relaxation, committed to providing our clients with an exceptional spa experience. Our mission is to promote health, tranquility, and rejuvenation through a range of services and treatments. We are dedicated to fostering a culture of well-being and self-care.