About the Role
We are seeking a customer-focused and friendly Spa Lifestyle Representative to join our team and serve as the primary point of contact for our clients. As a Spa Lifestyle Representative, you will play a vital role in ensuring a positive and memorable experience for our clients by providing information, assistance, and a warm welcome.
Requirements
Key Responsibilities:
Client Services:Â Greet clients in a professional and welcoming manner, providing information about our services, products, and wellness programs.
Appointment Scheduling:Â Assist clients in scheduling spa appointments, ensuring their preferences for treatments, therapists, and scheduling are accommodated.
Client Check-In/Check-Out:Â Efficiently manage client check-in and check-out procedures, processing payments, and ensuring a seamless experience.
Client Inquiries:Â Respond to client inquiries via phone, email, and in-person, providing accurate information, and addressing concerns or requests.
Client Relations:Â Build and nurture positive client relationships, ensuring their needs and preferences are met.
Retail Sales:Â Promote and sell spa products, wellness items, and gift certificates to clients, achieving sales goals.
Client Feedback:Â Gather client feedback, testimonials, and suggestions for improvement, and convey this information to management.
Maintain Cleanliness:Â Ensure that the reception area is clean, organized, and well-maintained, creating a welcoming environment for clients.
Upcoming Events:Â Promote and provide information about upcoming spa events, workshops, and wellness programs to clients.
Qualifications:
High school diploma or equivalent.
Proven experience in customer service, reception, or related roles.
Exceptional interpersonal and communication skills.
Friendly and welcoming demeanor.
Organizational and multitasking abilities.
Familiarity with spa services and wellness programs is a plus.
At Spa Lifestyle, we believe in the power of excellent client service to create a memorable spa experience. If you are a dedicated and customer-focused individual with a passion for wellness and a friendly attitude, we invite you to apply and join our team in providing exceptional client care.
About the Company
Spa Lifestyle is a prestigious wellness and relaxation destination, dedicated to providing our clients with an exceptional spa experience. Our mission is to promote health, tranquility, and rejuvenation through a range of services and treatments. We are committed to fostering a culture of well-being and self-care.